Support

Something not working, or an idea to share? Write to us directly: support@bytecleaner.app

We usually reply within two business days, in English or Turkish.

Before you write

These cover the questions we get most often. If your answer is not here, write to us without hesitation.

I deleted something by mistake, can I get it back?

Yes. ByteCleaner does not permanently delete by default; every item is moved to the Trash. Open the Trash, right click the item and choose “Put Back”. If you have already emptied the Trash, recovery is not possible.

The scan is skipping some folders

macOS requires explicit permission for certain directories. Make sure ByteCleaner is allowed under System Settings › Privacy & Security › Full Disk Access. Items you have pinned for protection also stay out of scan results.

Builds are slow after cleaning

That is expected. When caches labeled “Rebuildable” are removed, the first build or package install takes longer once; subsequent runs return to normal.

I bought Pro but the features did not unlock

Use “Restore Purchases” under Settings › About inside the app. Make sure the Apple Account signed in to the Mac App Store is the same one that made the purchase.

I would like a refund

Pro purchases go through Apple, so refund requests are made to Apple at reportaproblem.apple.com.

Reporting a bug

Including these makes a fix much faster: your macOS version, Mac model (Apple Silicon / Intel), ByteCleaner version and the steps that produce the problem.